Water Dept
Utility Clerk
1. Greets customers, answers telephones, and directs calls.
2. Creates new utility accounts, sets up billing records, handles complaints and answerscustomer billing questions.
3. Responsible for using specialized utility billing system, including calculation of bills,preparation of pre-billing estimates, printing and mailing all utility bills, and running anddistributing post-billing reports.
4. Updates meter reads, prepares daily list for meter readers, prepares work orders for meterreaders, and dispatches Utility Department for routine and emergency repairs.
5. Checks meter readings for any apparent errors and calculates consumption. Refersunusual readings to meter readers for re-reading.
6. Maintains records of malfunctioning or broken meters and repairs made; contactscustomers to explain errors and provide notification of repairs.
7. Processes paper and computer work necessary to close customer utility accounts, correctbills, generate final bills, and process customer refunds.
8. Posts penalties on utility billing system; calculates, prints, and prepares shut off noticesfor delinquent accounts.
9. Maintains customer files for active and inactive customer deposit receipts.
10. Balances daily cash report with the City's general ledger and prepares reports. Receives payments, balances cash drawers and customer payments, and writes receipts for various departments.
Minimum Education, Qualifications, Certification, Training: High School graduate General knowledge of office machines and computers Working knowledge of record keeping, bookkeeping and accounting policies. Previous billing experience preferred
Other
:The City of Centreville is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, marital status, family status or sexual orientation in employment or the provision of services. It is understood that:a) Each or every incidental duty connected with operations enumerated or listed in the position description is not and cannot always be specifically described; and employees, at the discretion of the City, may be required to perform duties not listed within their job descriptions .b) This is an at-will position c) The job description does not constitute an employment agreement between the City and employee; and is subject to change by the City as the needs of the City and requirements of the job change. d) The City of Centreville operates as a drug-free work place e) Certain essential City services are required to be maintained in any civil emergency. Depending upon the type of emergency, any and all employees may be activated as essential personnel.
